We’re sorry to hear you’re having trouble logging in. If you’re sure there are no restrictions on your account, here are some quick steps you can try to help you log in:
1. Double-check that you’ve typed your password correctly. Remember, passwords are case sensitive.
2. If you’ve forgotten your password, click ‘Forgot Password?’ to reset it
3. Make sure you’re using the email address linked to your 10bet account
4. Clear your browser’s cache and cookies
5. Use a different browser or device to log in
6. If none of these methods work, your account may be under temporary restrictions. Please check your email for any communication from 10bet on this:
- If you’re under Timeout, your access will be restored once the period ends
- If you’re under Self-exclusion, wait for the period to end, then contact Customer support
- After 5 failed login attempts, your account is locked for 20 minutes for security. Please try again later.
- You may have been asked to send us documents as part of our account verification process. Your account may have been restricted if we haven’t received these. Please send us any requested documents asap so we can verify your account.
Still having issues? Our Customer support is always around to help.