Casino welcome bonus FAQ

The Casino welcome bonus gives new bettors a 100% bonus of up to £25 on their first deposit. Just select it on the final step of registration.

Common questions:

Why didn't I get the welcome bonus?

You may have missed the bonus if you deposited with Skrill or Neteller, or didn't select it on the final step of the registration page. If you need help getting it added manually, you're welcome to contact us over chat.

Can I choose when to use my bonus balance and when to use my cash balance?

No. Real money is always used to place your bets before any bonus funds.

For example, if you have £100 in cash and £25 in bonus funds and place a £100 bet, it's taken from your cash balance, and any winnings go into that balance. If you place a £125 bet, the amount is taken from both your cash and bonus balances, and the winnings are split proportionally.

What are the wagering requirements?

You must wager the bonus amount 10 times on eligible games, within 3 days, to turn your bonus winnings into cash. The bonus and any associated winnings are forfeited if you don't use them in time.

Not all games count the same towards wagering (the maximum stake contribution rule):

  • Slots: 100% of your stake counts. Bet £1 and the full £1 counts towards the requirement.
  • Table & Live games: only 10% of your stake counts. Bet £1 and only £0.10 counts.

For full details on the wagering requirements and eligibility, see the promotion terms. To check how much you have left to wager, see this guide.

My wagering should be complete, but I still can't redeem my bonus. Why not?

This is usually the maximum stake contribution rule - because table and live games only count 10% towards wagering, you may still have wagering left even after betting the full amount. Check your play against the wagering requirements above.

Can I claim the welcome bonus more than once?

No. The welcome bonus is available once per bettor.

Can I withdraw before completing the wagering requirements?

Yes, but please note that the bonus and any associated bonus winnings will be forfeited.

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