Casino deposit bonus FAQ

A deposit bonus is extra funds added to your account based on a percentage of your deposit. The percentage and bonus amount depends on the terms of the promotion.

When you deposit, you can claim the bonus during the promotional period by entering a unique promo code.

As with every bonus on our site, the deposit offer has specific terms and conditions. The most frequently asked questions are outlined below:

Why didn't I get the deposit bonus?

You may have missed the bonus if you used Skrill, or Neteller or didn’t enter the code. To get the bonus, deposit using an eligible payment method and use the promo code.

Can I choose when to use my bonus balance and when to use my cash balance?

No. Real money will always be used to place wagers/bets before bonus funds.

For example, if you have £100 in cash and £50 in bonus funds and place a £100 bet, it will be deducted from your cash balance, and any winnings will go into that balance. However, if you place a £150 bet, the amount will be taken from your cash and bonus balances, and the winnings will be split proportionally between them.

What are the wagering requirements?

You must wager the bonus amount 40 times on eligible games to turn your bonus winnings into cash.

For more information on the wagering requirements and eligibility of this offer, check our promotion page. You can visit this guide to see how much you’ve got left to wager.

My wagering should be complete, but I still can't redeem my bonus. Why not?

This may be due to the maximum stake contribution rule. Different casino games have varying wagering requirement percentages.

For example:

  • Slots: 100% of your stake counts toward the wagering requirement. If you bet £1 on slots and need to wager £50 total, the full £1 will count, leaving £49 left to wager.
  • Table & Live game: Only 10% of your stake counts. For example, if you bet £1, only £0.10 will count towards the £50 wagering requirement, leaving £49.90 left to wager.
How long do I have to meet the bonus’ wagering requirements?

You have 15 days to use your deposit bonus funds. The bonus and associated winnings will be forfeited if you don’t use them.

Can I claim the deposit bonus more than once?

Unfortunately not.

Can I withdraw before completing the wagering requirements?

Yes. But please note that the bonus and any associated winnings will be forfeited.

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