Mobile app bonus FAQ

The mobile app bonus is an offer that rewards you with a free bet for placing a specific bet(s) from the 10bet mobile app.

How does mobile app bonus work?

First, you’ll need to ‘Opt in,’and then place a bet from the mobile app that follows the promotional conditions. These terms outline the bet amount, event selections, minimum odds, specific bet types, games, or markets.

Bear in mind that this offer can be claimed only once per bettor.

Why didn't I get my bonus?

We’re sorry to hear you didn’t get your bonus. There are a few reasons this might happen:

  1. You didn’t opt in. Please make sure that you are opted into the promotion
  2. You opted in after you’d already placed the required bets. Please ensure to opt in before placing bets
  3. Your bet(s) did not qualify. This could be because:
  • Your bet was not placed from the app
  • Your bet’s odds were lower than the minimum odds for the promotion
  • You bet on an ineligible market or event
  • You placed more than 1 bet on the same event when only the first settled bet qualified
  • Your bet(s) stake amount was lower than the minimum stake amount for the promotion
  • Your bets might have contributed to another promotion

If you need further help, please contact our Customer support team.

How do I use my free bet?
To use your free bet:
  1. Choose the event you want to play and enter your stake amount
  2. Click the green circle button above the bet slip
  3. Input your free bet stake amount and select to activate
  4. This is how a successfully placed free bet should look

For more info about free bets, click here.

Can I claim the bonus more than once?

Unfortunately not.

Was this article helpful?
0 out of 0 found this helpful