Casino welcome bonus FAQ

A welcome bonus is cash added to your account based on a deposit percentage. As a new bettor, you can claim a 100% casino welcome bonus of up to £25 on your first deposit by selecting it on the final step of the registration page.

As with every bonus on our site, the welcome offer has specific terms and conditions. The most frequently asked questions are outlined below:

Why didn't I get the welcome bonus?

You may have missed the bonus if you used Skrill, or Neteller or didn't select it on the final step of the registration page.

Can I choose when to use my bonus balance and when to use my cash balance?

No. Real money will always be used to place wagers/bets before bonus funds.

For example, if you have £100 in cash and £25 in bonus funds and place a £100 bet, it will be deducted from your cash balance, and any winnings will go into that balance. However, if you place a £125 bet, the amount will be taken from your cash and bonus balances, and the winnings will be split proportionally.

What are the wagering requirements?

You must wager the bonus amount 10 times on eligible games to turn your bonus winnings into cash.

For more information on the wagering requirements and eligibility of this offer, click here. You can visit this guide. to see how much you’ve got left to wager.

My wagering should be complete, but I still can't redeem my bonus. Why not?

This may be due to the maximum stake contribution rule. Different casino games contribute varying percentages towards the wagering requirement.

For example:

  • Slots: 100% of your stake counts toward the wagering requirement. If you bet £1 on slots and need to wager £50 total, the full £1 will count, leaving £49 left to wager.
  • Table & Live game:: Only 10% of your stake counts. For example, if you bet £1, only £0.10 will count towards the £50 wagering requirement, leaving £49.90 left to wager.
How long do I have to meet the bonus’ wagering requirements?

You have 7 days to use your welcome bonus funds. The bonus and associated winnings will be forfeited if you don’t use them.

Can I claim the welcome bonus more than once?

Unfortunately not.

Can I withdraw before completing the wagering requirements?

Yes. But please note that the bonus and any associated bonus winnings will be forfeited.

I have more questions that haven't been covered.

For any further questions not covered above, you can check the full Casino bonus T&Cs here.

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