Your bonus might have expired, been lost, or cancelled if you’ve requested a withdrawal before meeting the wagering requirements.
The reason it disappeared depends on the status of the bonus:
Expired – you didn’t complete the bonus wagering within the required time.
Cancelled – the bonus was lost, forfeited due to a withdrawal request, or manually cancelled by either you or us.
Redeemed – the bonus has been redeemed, either by completing the wagering on your own, or through manual processing from our end.
Expired – you didn’t complete the bonus wagering within the required time.
Cancelled – the bonus was lost, forfeited due to a withdrawal request, or manually cancelled by either you or us.
Complete – the bonus has been redeemed, either by completing the wagering on your own, or through manual processing from our end.
Awarded – the bonus cash has been redeemed, either by completing the wagering on your own, or through manual processing from our end.