There might be a few reasons:
- You didn’t opt into the promotion. Please make sure you opt in so your qualifying bets are recorded
- You opted in when you had already placed the required bets. Please opt in before placing your bets
- You placed a non-qualifying bet. This could be because:
- Your bet’s odds were lower than the minimum odds for the promotion
- Ineligible markets or events
- You placed more than 1 bet on the same event when only the first settled bet qualified
- Your bet stake amount was lower than the minimum stake amount for the promotion
- Bet was placed before the promotional period
- Bet was settled after the promotional period
- Ineligible games
- Your bets might have contributed to another promotion
- You didn't enter the promo code while making a deposit.
- If you completed the requirements but didn’t receive your bonus, try the following:
- Make sure pop-up blockers are off for 10bet
- Log out and clear your browser's cache and cookies
- Log back in
If the issue continues, please contact our Customer Support team.