Bettors may submit spoken or written complaints via telephone, email, live chat, post, or third-party intermediaries such as the Resolver web tool.
To ensure that your complaint goes to and investigated by the correct department, written communication must be submitted to 10bet via one of the following means:
- E-mail: resolutioncentre@10bet.co.uk
- Post: Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
Please include the following information:
- Bettor’s username/email address
- Bettor’s first name and surname, as registered on the bettor'’s account
- A detailed explanation of the complaint
- Any specific dates and times associated with the complaint.
You can visit this page to read more about how we handle complaints.