- Document quality. Submit high-quality, clear, and legible documents without blurs or smudges.
- File format. Submit your ID as a JPG or PNG file and your proof of address as a JPG or PDF file.
- Submit in colour. Use colour copies instead of black and white for better clarity.
- Avoid edits or manipulations. Do not edit, crop, or manipulate your documents in any way.
- Visibility. Ensure all edges and corners of the document are visible, and the entire document is captured within the frame.
- Send original PDF files. For PDF submissions, send the original downloaded file instead of a screenshot saved as a PDF.
- Use proper lighting. Take photos in natural lighting and avoid flash to prevent reflections.
- Proof of address specifics. Ensure your proof of address document was issued within the last 6 months.
- Upload process. Keep your browser open during the upload, avoid inactivity longer than 90 minutes, and ensure a stable internet connection.
- Review before submitting. Double-check your files to confirm they meet all the guidelines before uploading.
Following these guidelines will help us process your documents faster and more efficiently.