If you have issues making a deposit, check the various solutions below:
1. Try a different amount. You may have a payment method or 10bet account deposit limit. Try a smaller deposit amount – it may go through successfully.
2. Use a different payment method or card. We accept various options, including Apple Pay, Trustly, GooglePay and Paysafecard. Credit cards are not accepted.
3. Check your debit card’s details. Ensure your card is valid and hasn’t expired.
4. Verify account details. Double-check that the information you’ve entered is accurate and matches your external payment account.
5. Insufficient funds. Sometimes your payment account balance might be lower than the amount you’re trying to deposit – in this case, you should just top up your bank/e-wallet account. Before you do this, you should ensure you have sufficient income to support your betting.
6. Wait and retry. The decline might be temporary, so trying again later could help.
7. Clear browser and device cache. To clear your cache/history, open the browser menu (usually 3 dots or lines), go to ‘Settings’, then ‘Privacy’ or ‘History’. Select ‘Clear browsing data’, choose to clear cached images, files, and history, and confirm.
8. Review security settings. Some transactions require 2-step verification (for example, approval in your banking app). Please check if this is the case and complete any verification to continue with your deposit.
9. Check with your bank. Check if your bank settings allow transactions with online gambling companies. Some banks or payment providers have restrictions that don’t allow transactions to certain merchants or industries, such as online gambling. If this is the case, you should contact your bank or payment provider to resolve this.
10. Contact Customer support if none of the above solves your issue.